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Service Warranty/Repair Policy

My Phillie Wireless offers a Lifetime Warranty on all repairs performed in store for any defects. Subsequent physical damage, water damage, and normal wear and tear are not included in coverage for a lifetime warranty. Extensive repairs have a 7-day warranty and are subject to a 60% restocking fee. Disabled or unlocked phones are not eligible for a refund. If the phone is repaired by a third party after visiting My Phillie Wireless, evident by the broken internal seal installed after initial repair, the Lifetime/7-Day Warranty is immediately void with no exceptions.

My Phillie Wireless is not responsible for any issues that arise if the phone is presented with a bad LCD or is off as it cannot be tested prior to repair. I understand that My Phillie Wireless is not responsible for any data loss as a result of repair work done on my electronic device and it is my responsibility to ensure my device is fully backed up prior to any repair performed. I fully understand that having my device repaired or serviced or otherwise receiving any technical support may void the manufacturer warranties for any devices, iOS in particular. My Phillie Wireless and its affiliates do not assume any liability or warranty in the event that manufacturer warranties are voided but may offer a warranty for the parts and/or service performed at the discretion of the buying manager.

In the event of any unintended catastrophes, including but not limited to theft, robbery, fire, or loss of devices, we will not be held responsible but may compensate for loss within reason at the discretion of the buying manager. In order for a customer to qualify for a loaner phone, they must pay for their original repair in full and disable 'Find My iPhone'.

Store Sale Policy

All phone sales are under warranty for 30 days after purchase. If you encounter an issue and cannot visit the store in person within the 30-day range, simply contact the store via email or phone, otherwise, the 30-day warranty stands. No returns or exchanges. If the item is defective with no signs of physical damage, My Phillie Wireless will attempt to fix the defect or otherwise replace the device. Normal wear and tear may be accepted upon inspection by the buying manager; bring your item(s) to My Phillie Wireless with proof of purchase, identification, and all contents and packaging originally received with the purchase.

The IMEI of the device will be eligible for use with a particular carrier. When purchasing a GV SIM, do not open the sim tray, update your phone's software, or restore your phone to factory settings. If any of these functions/settings are conducted My Phillie Wireless cannot guarantee it will work on later or newer iOS updates. You must use the SIM card immediately as My Phillie Wireless can only guarantee it will work on the day of sale. By purchasing a SIM you are agreeing to the above terms. There is a 30% restocking fee for returns.




My Phillie Wireless makes every effort to ensure the all representative and advertising information presented on or off its website is accurate; including pricing, content, quality, compliance or legality, or any resulting loss or damage. However, My Phillie Wireless does not promise that the site or any content, service or feature of the site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the site will provide specific results. The site and its content are delivered on an "as-is" and "as-available" basis. All information provided on the site is subject to change without notice. My Phillie Wireless cannot ensure that any files or other data you download from the site will be free of viruses or contamination or destructive features. My Phillie Wirelessdisclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. My Phillie Wireless disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site and/or any apple services. You assume total responsibility for your use of the site and any linked sites. Your sole remedy against apple for dissatisfaction with the site or any content is to stop using the site or any such content. This limitation of relief is a part of the bargain between the parties.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

My Phillie Wireless reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

A. The services are provided "as is" and "as available." My Phillie Wireless disclaims all representations and guarantees, statutory, express or implied, unless they are expressly set out in these terms, including the implied guarantees of merchantability, fitness for a particular purpose and non-infringement. In addition, My Phillie Wireless makes no representation, guarantee, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services or any goods or services obtained through the use of the services, or that the services will be uninterrupted or error-free.

B. By using the services you agree that the entire risk arising out of your use of the services, and any third party good or services obtained in connection therewith, is taken solely by you, to the maximum extent permitted by law.

C. Nothing contained in this disclaimer will alter your rights as a consumer to the extent not permitted under applicable law in the jurisdiction where the services are actually performed for you.

Service Providers

My Phillie Wireless shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever My Phillie Wireless operates.

Privacy Policy
Your privacy is important to My Phillie Wireless so we’ve developed a Privacy Policy that covers how we collect, use, disclose, transfer, and store your personal information. This Privacy Policy sets out My Phillie Wireless policy with respect to information, including in particular information which identifies you personally (known as 'personally identifiable information') and other information that is collected from visitors and users of the Services. Additionally, by using our websites, applications, content, products, and communication channels, you acknowledge and agree that Internet transmissions are never completely private or secure. Please read this privacy policy carefully so that you understand how we will treat your information. You understand that any message or information you provide to us may be read or intercepted by others, even if there is a special notice that a particular transmission (for example, credit card information) is encrypted. By using any of our Services, you confirm that you have read, understood and agree to this privacy policy. If you do not agree to this policy, please do not use any of the Services. 

Personally Identifiable Information

My Phillie Wireless will not browse through any personal, private, or confidential information or data stored within the electronic device, however, technicians will be required to have full access to the phone and any private or personal information while fixing the device may be vulnerable to discovery. My Phillie Wireless guarantees that no data will be shared, however, recommend any particularly confidential or sensitive information be removed prior to submitting the device for repair. 

You can browse the My Phillie Wireless's website without telling us who you are or revealing any personal information about yourself. However, when you transact with us (e.g., offer to sell a device), we ask for information about yourself, such as your name, email address, and zip code, which we collect and use as disclosed in this Privacy Policy. Once you submit information about yourself to us, you are no longer anonymous to us. We may also collect additional information about you when you engage in certain services or activities, such as: (a) provide transactional information when you sell, donate, offer to recycle, ship, or purchase an item; (b) when you sign up for special offers; (c) when you interact with offers and advertisements; (d) when you contact us for help or customer support; (e) when you complete a survey; (f) when you post content or provide us with feedback; or (g) when you enter promotions or sweepstakes. My Phillie Wireless might also receive information about you from other sources and add it to your account information. Providing information is purely optional on your part; however, not all features and services (such as, responding to your inquiries) would be available to you if you elect not to provide information. If you choose to provide us with personal information, you consent to the transfer and storage of that information by us.

Use of Information

We primarily will use Personally Identifiable Information for the following purposes: (a) to provide the Services to you; (b) to customize the advertising and content you see; (c) fulfill any transactions, including, your requests for products and services; (d) improve our services and offerings to you; (e) conduct research; (f) provide you with support; (g) provide you with updates and notices about the Services, our Privacy Policy and terms and conditions; (h) contact you under certain circumstances; (i) provide you with offers from us, our affiliates and from third parties that may be of interest to you, and (j) provide anonymous reporting for internal and external clients. In addition, My Phillie Wireless will use your email address to contact you under the following circumstances: to respond to your support questions, to notify you of material changes to our policies or website, to request your participation in user surveys, and to deliver products, services and marketing communications that you request.

Non-personally Identifiable Information

We will use Non-personally Identifiable Information to diagnose problems with our servers and software, to administer the Services, and to gather demographic information. 

Confidentiality and Security

We limit access to personal information about you to our employees and agents who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We treat data as an asset that must be protected and use many tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, although we work very hard to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. Because email and instant messaging are not recognized as secure communications, we request that you not send private information to us by email or instant messaging services.